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Refund policy
Return & Refund Policy
We want you to love your DRESSÁGE pieces. If something isn't right, here's how returns work.
Return Window
- Within 14 days of delivery: Items in original, unworn condition with tags attached are eligible for a full refund to your original payment method.
- Between 15–30 days of delivery: Items in original, unworn condition with tags attached are eligible for store credit.
- After 30 days, we're unable to accept returns.
For pre-order items, the return window begins on the date your order is delivered, not the date it was placed.
Condition Requirements
To be eligible for a return, items must be:
- Unworn and unwashed
- In original condition with all tags attached
- In original packaging, where possible
Items that do not meet these conditions will not be accepted and will be returned to the customer.
How to Start a Return
Contact us at hello@dressageofficial.com with your order number and the item(s) you'd like to return. We'll provide return instructions and our return address.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or we shipped you the wrong item.
Processing Time
Once we receive your return, please allow 5–7 business days for inspection and processing. Refunds to your original payment method may take an additional 3–10 business days to appear, depending on your bank.
Questions
Reach out anytime at hello@dressageofficial.com or through our Contact Page.